Dunning that reads like a person wrote it, because AVA did.
Template-based dunning sends the same reminder to everyone and trains customers to ignore it. AVA writes every follow-up from scratch based on the account's history, times it with Payment Graph, and adjusts her approach as each customer responds.
AVA on collections today
AVA working- 7:30 AMPrioritized 64 past-due accounts by risk and balance
- 8:02 AMWrote a personal follow-up to Northwind referencing their PO
- 10:45 AMOffered a 3-part payment plan to Delta Logistics, accepted
- 2:20 PMEscalated Brightline to you after a third missed promise
How AVA runs collections.
- 1
Prioritizes the queue.
Every morning AVA ranks past-due accounts by balance, risk signals, and likelihood to pay, so effort goes where it moves the most cash.
- 2
Writes each message fresh.
No templates. AVA references the specific invoices, prior conversations, and promises to pay, in the voice and tone you choose.
- 3
Times it with Payment Graph.
Follow-ups land when that customer is most likely to act, using payment patterns from a network of 22 million businesses.
- 4
Adapts until it is paid.
AVA reads replies, logs promises, offers payment plans within your limits, and escalates only the accounts that genuinely need you.
Collections automation that adapts.
The judgment of a seasoned collections specialist, applied to every account, every day.
Template-free outreach
Every email and SMS is written for that account, so customers respond to it like a real conversation.
Payment Graph timing
AVA knows when each customer tends to pay across the network and schedules follow-ups for that moment.
Payment plans
AVA can propose installments within the limits you set, then manages the schedule and reminders automatically.
Promise-to-pay tracking
Commitments in replies are logged and followed up on the day they are due, not forgotten in an inbox.
Risk-based prioritization
Early signs of stress move an account up the queue before it slides into a write-off.
Escalation rules
Define exactly when AVA hands off: balance thresholds, key accounts, missed promises, or specific keywords.
AVA does the work. You set the rules.
AVA handles
- Prioritizing every past-due account daily
- Writing and sending each follow-up
- Reading replies and logging promises to pay
- Proposing payment plans within your limits
- Escalating accounts that meet your rules
You decide
- Voice and tone, from friendly to firm
- How often AVA may contact each customer
- Payment plan length and minimum amounts
- Accounts AVA should never contact
- Escalation thresholds and who gets notified
A past-due account, resolved
A long-time customer who is 18 days late on two invoices.
- Day 18
Personal follow-up
AVA writes a short note referencing both invoices and the customer's usual end-of-month payment run.
- Day 19
Reply received
The customer explains a cash crunch. AVA offers to split the balance into three payments, within your plan rules.
- Day 19
Plan accepted
The customer accepts through the portal and saves a card. AVA schedules the installments and reminders.
- Day 49
Balance cleared
All three payments collected and posted. AVA never needed to escalate.
The rest of the AR lifecycle
Frequently asked questions
How is this different from dunning software?
Traditional dunning sends fixed templates on a fixed schedule. AVA writes each message for the account, times it with Payment Graph, and changes approach based on how the customer responds.
Can I control what AVA says?
Yes. Choose the voice and tone, set contact frequency, review messages before they go out for any account, and exclude customers entirely.
Will AVA damage customer relationships?
AVA is designed to protect them. She stays courteous, references real context, and escalates sensitive accounts to you rather than pressing harder.
Can AVA offer payment plans on her own?
Only within the limits you define, such as maximum length and minimum installment. Anything outside those limits comes to you for approval.
Stop chasing. Let AVA collect.
See how AVA would work your current past-due list.