Disputes worked to resolution, not left in an inbox.
Disputes and deductions stall cash because no one owns them. AVA does. She gathers the documents, talks to the customer, works out what is valid, and drives each one to a close, escalating only the cases your rules say need a human.
AVA on disputes today
AVA working- 8:20 AMPricing dispute on #3982 resolved with signed quote attached
- 9:45 AM$320 deduction validated as damaged goods, credit memo drafted
- 11:10 AMProof of delivery sent to Metro Foods, balance released
- 4:00 PMDisputed $12,000 invoice escalated to you per key account rule
How AVA runs disputes and deductions.
- 1
Spots it early.
Disputes are caught from customer replies, and deductions from short pays during cash application, the moment they happen.
- 2
Gathers the evidence.
AVA pulls the invoice, order, contract terms, prior conversations, and any proof of delivery attached in your systems.
- 3
Works it with the customer.
She asks clarifying questions, shares documentation, and proposes a resolution such as a correction, credit, or payment of the balance.
- 4
Closes or escalates.
Valid claims get a credit memo for your approval. Invalid ones are collected. Anything outside your rules comes to you with a full summary.
Dispute management with a clear owner.
Every dispute and deduction tracked from first signal to final resolution.
Dispute intake
AVA recognizes disputes in replies and portal notes and opens a case with the reason already classified.
Deduction management
Short pays from cash application become deductions with the amount, invoice, and likely reason attached.
Customer conversations
AVA corresponds with the customer directly, in your voice, until the issue is resolved.
Resolution workflows
Corrections, credit memos, and partial write-offs are drafted for approval and posted to your ERP once approved.
Escalation rules
Escalate by amount, customer, reason code, age, or sentiment, and choose who gets notified.
Root cause reporting
See which reasons, products, and customers drive disputes so you can fix the source.
AVA does the work. You set the rules.
AVA handles
- Detecting disputes and short pays
- Classifying reason codes
- Gathering supporting documents
- Corresponding with the customer
- Drafting credits and corrections
You decide
- Escalation thresholds by amount and customer
- Who approves credit memos and write-offs
- Reasons AVA may resolve without approval
- Time limits before a case escalates
- Which team members own each escalation
A short pay, explained and closed
A customer pays $320 less than invoiced with no explanation.
- Payment applied
Deduction opened
Cash application flags the gap and AVA opens a deduction against the invoice.
- Same day
Reason requested
AVA asks the customer about the difference, referencing the order and delivery date.
- Next day
Claim validated
The customer reports two damaged units with photos. AVA confirms the unit price matches the claim.
- Approved
Credit memo posted
You approve the drafted credit memo in one click and AVA closes the case in your ERP.
The rest of the AR lifecycle
Frequently asked questions
What is the difference between a dispute and a deduction?
A dispute is a customer challenging an invoice before paying. A deduction is when they pay less than invoiced. AVA handles both, using the same case workflow.
Can AVA issue credits without my approval?
Only if you allow it, for specific reasons and below an amount you set. By default, credit memos are drafted for your approval.
Which disputes will come to me?
Whatever your escalation rules specify, such as key accounts, amounts over a threshold, legal language, or cases that stay open too long.
Does AVA learn from past disputes?
Yes. Patterns in reasons and resolutions help AVA resolve similar cases faster and surface root causes in reporting.
Give every dispute an owner who never forgets.
See how AVA would work your open disputes and deductions.