Front-office staff doing collections
Reception and billing teams juggle scheduling, check-in and phone follow-up on balances, so collections get done last, if at all.
Healthcare
Healthcare accounts receivable automation that collects with care.
Practices, clinics, labs and healthcare service providers lose weeks of cash to patient balances, facility invoices and manual follow-up. AVA, Chargezoom's AI AR agent, works every open balance around the clock so your front office can focus on patients.
AVA activity
Across your open patient and partner balances
- 6:10 AMStatement sent to 214 patients with balances after insurance
- 7:45 AM$2,480 card payment received through the payment portal
- 9:02 AMPayment plan set up for a $3,900 procedure balance
- 1:30 PMFacility invoice to Riverside Clinic reconciled to QuickBooks
- 8:15 PMExpiring card updated before a recurring plan payment
- Sat 10:20 AMGentle reminder sent in the patient's preferred channel
Illustrative activity. Customer names are fictional.
Why healthcare AR is uniquely hard.
Patient responsibility keeps rising, and every unpaid balance after insurance lands on a team that was hired to care for patients, not chase payments.
Balances that age after insurance
Once the payer pays its share, patient-responsibility balances sit in statements that are easy to ignore, and the longer they age the less you collect.
Collections that must stay respectful
Aggressive tactics damage patient relationships and reviews. Follow-up needs to be timely, polite and tailored to each person.
Manual posting and reconciliation
Card, ACH, check and portal payments arrive from everywhere, and matching them back to the right account eats hours each week.
How AVA runs healthcare receivables.
AVA works from your open balances inside the accounting system you already use, and keeps working nights, weekends and holidays.
- 1
Personalized, polite follow-up
AVA chooses the message, channel and timing for each patient or partner, so reminders feel considerate rather than automated.
- 2
Flexible ways to pay
Card, ACH and a self-service payment portal, plus payment plans for larger balances, so patients can pay the way that works for them.
- 3
Card-on-file and recurring plans
Securely store payment methods in a PCI DSS compliant vault for memberships, wellness plans and installment balances.
- 4
Automatic reconciliation
Every payment is matched and posted back to your books, so month-end close stops depending on spreadsheets.
- 5
B2B billing for partners
Invoice facilities, employers, labs and referring partners, and follow up on those balances with the same consistency.
- 6
Approval when you want it
Keep AVA in oversight mode and approve every message, or let it act on its own within limits you set.
Learn how it works in Autonomous AR and Meet AVA.
Built for every seat in healthcare finance.
Practice owners
Predictable cash flow without adding billing headcount, so you can plan hiring, equipment and growth with confidence.
Office managers
Your front desk stops making collection calls and gets back to scheduling, check-in and patient experience.
Controllers and bookkeepers
Payments land in the right accounts automatically, with a complete audit trail for every action AVA takes.
Patients
Clear, courteous reminders and easy ways to pay, including payment plans for larger balances.
Healthcare AR: frequently asked questions
Does Chargezoom replace my practice management or claims system?
No. Chargezoom works alongside your practice management and claims tools. AVA focuses on the balances that end up in your accounting system, such as patient responsibility after insurance and invoices to facilities and partners.
How does AVA keep patient collections respectful?
AVA tailors tone, channel and timing to each person, offers payment plans for larger balances and never uses aggressive tactics. In oversight mode, you approve every message before it goes out.
Which payment methods can patients use?
Patients can pay by credit card, debit card or ACH through a branded self-service payment portal, and you can store payment methods on file for recurring plans.
Is payment data stored securely?
Yes. Chargezoom is PCI DSS compliant, and card data is tokenized and stored in a secure credit card vault rather than in your accounting system.
Which accounting systems does Chargezoom work with?
AVA works inside QuickBooks, NetSuite, Sage Intacct, Dynamics 365 and more, so payments post back to your books automatically.
AR automation for other industries
Give your front office its time back.
Let AVA follow up on every balance while your team takes care of patients.